Resolving a dispute about an unauthorized purchase

If you genuinely didn't make a purchase, we treat that as a possible account takeover and prioritize the case.

Steps

1. Reset your password and active sessions right away.
2. Open a case under Billing → Unauthorized purchase with the transaction IDs.
3. Attach any phishing email or unfamiliar device info you noticed.
4. An agent will reach out within 24 hours and walk through the next steps.

Tip: Don't delete suspicious emails until the case is closed — they're often the best evidence.