How a chargeback affects your account

When a chargeback is opened by your bank, our system reacts automatically to protect both sides.

What happens

• The account is temporarily suspended while the bank investigates.
• Any content tied to the disputed transaction is locked.
• If the chargeback is reversed in your favor, access is restored automatically.
• If it's not reversed, the disputed content stays locked permanently.

Tip: If you opened a chargeback by mistake (or your bank did it automatically), ask your bank to withdraw it before opening a new case with us.