Before you start a chargeback: try this first

A bank chargeback is a strong tool, but it's slower and harsher than asking us for a refund.

Try this first

1. Use the in-app refund flow under Purchase history → Request refund.
2. If you can't see the transaction, open a billing case with the transaction ID.
3. If you suspect your account was compromised, lock it from Security → Active sessions.

Tip: Chargebacks automatically suspend the account until the dispute is resolved. You may lose access to your library for weeks.