Code already used: what to do next

If a code returns "already redeemed," it was used either by you (earlier) or by someone with access to the code before you got it.

Steps

1. Check your library and transaction history — you may already own the content.
2. If the code came from a retailer, contact the retailer with your receipt.
3. If you bought a physical card and the code was scratched off when you received it, photograph the card and open a support case.

Tip: Buy gift cards and codes only from authorized resellers. Codes bought on auction sites are the most common source of "already used" errors.