Disputing an unauthorized in-game purchase

If you see an in-game purchase you didn't make, treat it as a possible account compromise.

Steps

1. Change your password and review active sessions.
2. Open Purchase history and note the transaction IDs of disputed items.
3. Open a support case under Billing → Dispute a purchase with those IDs.
4. Don't issue a bank chargeback before we respond — it suspends the account automatically.

Tip: Family members (especially kids) account for most "unauthorized" purchases. Check spending controls before disputing.